Quiet Please

To maintain this tranquil environment, we ask that you are respectful of others' privacy, speak softly, and deactivate any disruptive communication devices, such as cell phones or pagers.

 

Body Draping

During your treatment, it is recommended that you experience body services without clothing. Our therapists are professionally trained and will ensure a level of comfort by appropriately draping areas of the body that are not a focus of the treatment.

 

Special Health Considerations

If you have health concerns or are pregnant, please be sure to notify our spa staff when booking your treatment. Our therapists can offer guidance as to which treatments will be the most beneficial and those that should be avoided due to physical limitations or sensitivity.

 

Alcohol

Consumption of alcohol prior to spa services is not recommended.

 

Shaving

Shaving is not recommended prior to any treatments or hair removal services. However, it is recommended that men shave prior to a facial treatment at least 2 hours before the scheduled appointment time.

 

Cancellation

Due to our intimate size, cancellations significantly affect the quality of services we provide. Our cancellation policies are consistently adhered to. If you need to cancel a reservation or reschedule one, we require 24 hours notice for individual appointments and 48 hours notice for couples and packages. Spa Parties require two weeks notice to cancel.

 

Arrivals

Please arrive 15 minutes ahead of your scheduled reservation. Late arrivals shorten the duration of the service. This allows time for a leisurely check-in, a change of clothes, and a few moments to relax into the experience that awaits you. To keep the serenity of the spa, we ask that you turn off your cellular phone upon arrival. Please present all Gift Certificates and promotional coupons at check-in.

 

Gratuity and Service Charges

It is common to leave a gratuity for service providers. It is not necessary but is greatly appreciated. May we suggest 15% to 20%.